Frequently Asked Questions

IP cameras are electronic security devices that can stream video and audio in real time to any smartphone in the world over the internet. These devices also offer useful features such as cloud and microSD video recording, motion detection alarms, and remote pan and tilt for a wider field of view, among other features.

Yes. You will need internet if you want to view your cameras from anywhere in the world.

The minimum upload speed is 500 Kbps per IP camera; however, at this speed the image quality would not be adequate (the video would look choppy), so 1000 Kbps (1 Mbps) per IP camera is recommended.

First, download the Lloyds Smart app from the App Store or Play Store. After installing the app, sign in with an active email account or mobile number. Next, scan the QR code of the camera you want to add. Finally, a menu will appear where you must enter the name and password of your Wi-Fi network to send the credentials. Once you have completed these steps, you will be able to view the camera on your device.

Some Lloyd's cameras can be viewed in your computer's web browser with the WebRTC function. Go to protect-us.ismartlife.me/login and a QR code will appear.

Scan it from the Lloyds Smart app on your phone and confirm the login. To find out whether your camera has this function, check its manual in Support.

You can install as many cameras and devices as you like in any room of your home and/or using different Wi-Fi (2.4) networks. You will be able to view, record, and control

All IP cameras stream and record in color as long as there is a good light source. When lighting is poor or absent, the image will switch to black and white.

Many users. You can share devices with family and friends, and they can access the shared devices; they just need to download the app, and you enter each of their accounts to share.

The camera can only connect to 2.4 GHz networks. Make sure your network uses that frequency and try again. Do not hide your network, and for security, make sure it uses WPA2 security.

If a device ever has connection problems, we recommend restarting it and trying to add it again.

Check that the network is working properly. Place the camera near the router; if that does not help, reset the device and add it again.

First, reset the device and then delete it from the app. Then set it up again.

Make sure the app is active on your phone and that the reminders feature is turned on.

The memory cards used to store information on the cameras are the following:

To find the microSD slot on pan-tilt cameras, rotate the lens upward to reveal the slot; on outdoor cameras, carefully remove the small cover on the back using a screwdriver.

To stream audio from a camera to the app, select the camera and turn on live view. Next, turn on the device's audio and, finally, tap the microphone icon. Following these steps, you will be able to stream live audio.

To turn on motion detection on a Lloyd’s camera, select the camera in the app and enable the feature in the “Edit” menu. With this step, your camera will be able to record motion detection events and you will receive alarms on your mobile device.

Using a paper clip, press the camera’s “reset” button for 5 seconds. On some cameras the button is on the back; on others you need to rotate the camera lens upward to find the hole. You must also delete the camera from the app.

If there was a power surge or short circuit, we recommend reinserting the SD card. Make sure the card is formatted as FAT32.

This service lets you store your IP cameras' recordings securely on a remote server. To get a subscription, open your camera's main screen in the Lloyds Smart app and tap the cloud icon. There you can review our current plans and choose the one that best fits your needs: Standard Cloud or Cloud with Artificial Intelligence (AI).

You can buy our products at stores such as Sam’s Club, Home Depot, Radio Shack, and Walmart. You can also buy them at our online store: store.lloydscorp.com.

When you buy your product at a store, ask how many days of warranty they offer. In addition to the store warranty, you will have a one-year warranty directly from Lloyd’s covering manufacturing defects, starting from the date of purchase. You can request warranty validation with your proof of purchase.

H.264 video series IP cameras use approximately:

• At 640x480 px resolution (0.3 Mpx): 185 Mb/hour

• At 1280x720 px resolution (1.3 Mpx): 1000 Mb/hour

• At 1920x1080 px resolution (2.0 Mpx): 1800 Mb/hour


Continuous recording to card: on models that support a recording card, the camera's built-in software automatically manages the available space. You can also record continuously or only when a motion alarm is triggered. The camera will automatically delete the oldest videos when the card is full.